Privacy Policy

San Francisco Symphony ("SFS") knows that users of its web site (the “Site”) care about the personal information they provide to us. This privacy policy, which is part of our overall Terms and Conditions of Use (the “Terms”), is designed to provide you with information about how we collect, store and use personally identifiable information obtained through the Site. We refer to this information as "personal information." SFS reserves the right to revise this privacy policy from time to time by updating this web page, and by using the Site, you are agreeing to the terms of the then-current privacy policy.

How Information Is Collected

When you register for any web property managed by the San Francisco Symphony including but not limted to, participate in any interactive SFS social networks on this or any other SFS Site, or wish to utilize certain web site services offered by us, we will ask you for information, such as your name, address, email address, telephone number, certain demographic information and (if needed) credit card information. SFS needs certain information in order to register you as a unique user and let you access personalized services. However, other requested information is optional and can be given at your discretion.

You can also submit information about other people pursuant to certain web site services offered by us. For example, you might submit a person’s name and email address to send them a link to a particular event at SFS. The types of personal information that may be collected about other people at these pages include: recipient’s name, address, email address, and telephone number. Please be sure to consult with these individuals prior to providing such information.

Like most web sites, the Site uses "cookies." A "cookie" is a text file, invoked by standard browser software, that we place on your hard drive to enable our systems to, among other things, recognize your browser, track transactions, and allow you to navigate our web site without having to re-enter information. The information gathered by cookies is not made available to organizations. We may also automatically receive and store certain other types of non-personally identifying information, such as the type of web browser you use or the pages you link to from the Site.

“Web beacons” or “clear .gifs” are small pieces of code placed on a web page to monitor the behavior and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. SFS may use web beacons on the Site from time to time for this and other purposes.

Use Of Information SFS Collects

Personal information collected through the Site may be used by SFS to communicate with you, register you as a user, allow purchasing and shipping of tickets, subscriptions, memberships and/or merchandise, enable you to participate in special promotions and interactive social networks and to navigate the Site without having to re-enter information, administer the Site, customize your experience on the Site, administer contests comply with applicable law, and as otherwise provided in this privacy policy. SFS may occasionally make personal information available to select other organizations, including but not limited to, non-profit arts organizations, affiliated organizations, agents working on our behalf, companies or organizations with whom we have a contractual or sponsor relationship, or in connection with an asset transfer. We may also provide aggregated data to these and other organizations and share non-personally identifiable information in with third parties, in aggregate form, to illustrate trends and patterns. Although we may make reasonable inquiries to determine that such other organizations maintain web site privacy policies comparable to ours, we are not responsible for the enforcement of such policies.

Certain of our programs, such as SFS interactive social networks, use personal information to send updates and notices to registered users via email. If you provide your mailing address or telephone number, SFS may also use your personal information to contact you by mail or by telephone regarding special offers from SFS, updated information about SFS or the Site, and new services offered by SFS. If you wish to be removed from this contact list, you may do so by contacting SFS directly. (See the "Whom To Contact If You Have Questions" section below).

We will use your personally identifiable information in connection with the administration of contests promoted by the Site which you enter, such as the announcement and publication of the names of the winners and to identify the author of an essay submitted in connection with such a contest, to provide you with information that you may request, and to customize your experience on the Site.

[Unless you tell us not to, SFS may use your personally identifiable information to contact you with information we think would be of interest to you, either sent from us. If you do not want to receive this information, indicate that SFS may not do so at the point where you give us your personally identifiable information. If you change your mind later, email SFS at Email messages will also provide you with an opportunity to opt out of receiving this information. Please note that changes to your preferences may not be effective immediately.]

[If SFS is sold to, or merges with, another organization, or declares bankruptcy, some or all of the information collected from you may be transferred to a third party as a result of the transfer of assets. We may also disclose your information when we determine it is necessary to comply with applicable laws or protect the interests or safety of SFS or other visitors to the Site.]

Third-Party Service Providers

SFS may engage reputable third-party vendors in order to help us manage the Site, administer activities on our behalf (such as contest administration and prize fulfillment) and allow SFS to better service its visitors and customers. These may include third-party vendors engaged to analyze, for marketing purposes, the information collected on the Site. SFS may share your information with these third parties for these purposes.

The Site may contain links to third-party web sites. This privacy policy will not apply to such third-party web sites. Visitors and customers should consult other sites’ privacy notices, as SFS has no control over information that is submitted to, or collected by, these third parties.

The Site may use third-party platforms to provide services to visitors and customers, including, without limitation, merchandise purchase and other interactive services, such as social networks, blogs and picture and video sharing forums. All web platforms powered by third parties may have separate terms and conditions of use and privacy policies. To the extent possible, third-party privacy policies and terms and conditions of use will be displayed on SFS web pages utilizing these third-party platforms, or in the alternative, a link to the platform provider’s web site will be displayed. Visitors and customers should consult the terms and conditions of use and privacy policies of all third-party service providers prior to the continued use of these portions of the Site.

Administration Of The Site / Compliance With Law

We may disclose your personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms or to protect the safety, property or other rights of our users or the public. In addition, we may disclose or access account information for administrative and other purposes that we believe are necessary to develop, maintain, and improve our products and services. We also may disclose your personal information if we believe in good faith that we are required to do so in order to comply with applicable law, a subpoena, or other legal process.

You Can Review And Change Your Personal Information

We encourage users to update and edit their personal information and keep it current by notifying SFS of any changes. Contact SFS at if you wish to make any changes to your personal information or if you wish to change your preferences regarding receiving communications from SFS, our partners, or selected third parties. You can also write to us at:

San Francisco Symphony
Davies Symphony Hall
San Francisco, CA 94102
(415) 552-8000

Please include both your old and new contact information so that we can make the appropriate changes.

Security Used To Protect Your Information

Protecting your information is important to SFS. SFS takes commercially reasonable steps to maintain the security of customer information via a variety of access controls, including password protection, electronic firewalls, and data encryption. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, SFS cannot guarantee, ensure or warrant the security of any information you provide to SFS.

Community Functions

The Site may make available to its users chat rooms, forums, message boards, and/or other community functions. Remember that any information you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal, financial or other information. You should use such community functions at your own risk.

Other Organizations Featured On Our Web Site

SFS may provide links to other web sites, but SFS is not responsible for the privacy policies, terms and conditions of use, or content of any such web sites. SFS encourages you to familiarize yourself with the privacy policies and terms and conditions of use of linked web sites. You may agree to provide personal information to other companies who provide content for various parts of our web site. If you agree to provide information to such companies, that information will be subject to their privacy policies.

Children Under Thirteen Years of Age

SFS does not knowingly collect personally identifiable information from children under thirteen (13) years of age.

Changes to Privacy Policy

SFS may revise its privacy policy from time to time. SFS encourages you to visit this page periodically to review our current policy so that you will always know what information we gather and how SFS may use that information.

Whom To Contact If You Have Questions

If you have any questions about this privacy policy, please email SFS at: